TUGBOAT PRINTSHOP SHOP POLICIES

Tugboat Printshop accepts the following forms of payment: CHECK, CASH (in person), MONEY ORDER, CREDIT CARD, and PAYPAL. Please CONTACT US to determine your total bill before sending payments. If you would like to pay by card over the phone, call 412-621-0663. Please do not send cash in the mail.

LOCAL TO PITTSBURGH? If you are local to Pittsburgh (or are visiting) you can arrange a studio visit to shop for prints in person by calling us at 412-621-0663 or sending an E-MAIL to schedule an appointment.

Sales tax is charged on all Pennsylvania orders.

All listings in our store have "ADD TO CART" buttons that allow you to purchase multiple items before checking out. To purchase prints from our shop, simply click "ADD TO CART" for each print you'd like to buy. To view items added to your cart, click the shopping cart icon in the top right corner of any page on our site. You can adjust quantities in your cart to purchase multiples of the same print, too, if you'd like!

PAYPAL is the global leader in online payments & offers a safe, secure way to purchase items online. A PAYPAL account is not required to securely checkout using PAYPAL. Choose option to enter card information directly if you prefer to not use a PAYPAL account. Please CONTACT US if you have any questions ~ we are happy to help!

Please make CHECKS or MONEY ORDERS payable to "TUGBOAT PRINTSHOP" and send to:

TUGBOAT PRINTSHOP
Paul Roden + Valerie Lueth
298 Main Street
Pittsburgh, PA 15201
UNITED STATES

SHIPPING POLICIES







Payment must be received in full before orders are shipped. ALL SALES ARE FINAL.

All prints, unless otherwise arranged, are shipped USPS PRIORITY MAIL. Your order will be shipped out from Pittsburgh within 1-5 days, unless otherwise noted on our site. USPS PRIORITY MAIL typically takes 2-3 days to deliver within the United States and 7-14 days internationally. (Please see below for more information about International orders.)

A shipping confirmation e-mail, including your order's tracking number, will be sent to you when your prints have been received by USPS or FEDEX for shipment.

Tugboat Printshop takes great care preparing prints for shipment. We want your prints to arrive looking their very best, in mint condition! Small prints are individually packaged in clear, resealable, waterproof sleeves against archival coroplast backing. Prints are NEVER MOUNTED to the backing. Small prints are then secured to stiff cardboard and slipped into stiff cardboard envelopes. Large scale prints & works on canvas are rolled and shipped in tubes (these prints are carefully rolled in newsprint, placed in waterproof bags, and protected on both ends with bubblewrap cushions within the thick cardboard tubes); all small prints are packaged flat.

We trust the USPS & FEDEX to safely and efficiently deliver your order in great condition and on schedule. If your order is taking an unusually long time to arrive or arrives damaged, please contact us immediately and we will do our best to resolve any problems or advise according. Call us at 412-621-0663 or E-MAIL.

Please CONTACT US if you have special or rush delivery needs. Additional charges may apply.

Tugboat Printshop does not accept any returns or exchanges. ALL SALES ARE FINAL.

INTERNATIONAL SHIPPING RATES

International orders purchased through our online store ship USPS PRIORITY INTERNATIONAL AIR MAIL. Packages are insured for the value of your order. A USPS e-mail notice will be sent to the address provided at checkout with tracking information for your package. Please allow 2-3 weeks for delivery. Tugboat Printshop reserves the right to charge additional shipping fees to orders sent to countries with higher postage rates than are covered by our online International Rates.

USPS PRIORITY INTERNATIONAL AIR MAIL does not offer full insured delivery to some countries. If full insured delivery is not an option, packages sent PRIORITY INTERNATIONAL AIR MAIL with the maximum insurance coverage available. Tugboat Printshop cannot replace any orders that are lost and damaged in shipment.

PLEASE NOTE: You may be required by your local post office to pay fees/tarriffs/customs duties on international shipments. We are not responsible for these charges, and they are not included in the price of your order. Returns are not accepted.

RETURN/EXCHANGE POLICY

ALL SALES ARE FINAL. If you have any questions about our prints, please feel free to contact us directly to request additional information before purchasing. We can be reached through E-MAIL or by calling 412-621-0663.

IS YOUR ORDER A GIFT?

If your print order is a gift & you need it to arrive by a certain date, please be sure to let us know! Leave a short message with your purchase during checkout, or call 412-621-0663, or E-MAIL with exact details. If you'd like us to include a TO/FROM note, we can do that as well.


WHOLESALE ORDERS

Are you a retailer interested in WHOLESALE RATES for Tugboat Printshop woodblock prints? Please give us a call at 412-621-0663 or send along an E-MAIL to discuss our rates and minimum orders.


PRIVACY POLICY

Tugboat Printshop greatly respects the privacy of our customers. All information provided in e-mail, over the phone, through Paypal checkout or in person is kept strictly confidential.

Tugboat Printshop will never rent or sell your address, e-mail address, payment information or any personal information to a third party.

Our shop newsletter is e-mailed to customers & followers of Tugboat Printshop that have signed-up to receive it or have purchased prints from our shop. If you are a member of our mailing list and wish to unsubscribe at any time, please E-MAIL US.

© 2006-2013 Tugboat Printshop | All visual media © Tugboat Printshop. All Rights Reserved. | PRIVACY POLICY